Privacy Policy

1. Who we are

Hosting Coffe sells domains, hosting, business email, SSL certificates, and other web infrastructure services. For the purposes of Colombian Law 1581 of 2012, Hosting Coffe is the data controller for personal data received through this website, the purchase process, the contact form, and its support channels (email, telephone, and WhatsApp).

Contact: info@hostingcoffe.com

2. Data we collect

• Data you provide directly: name, email address, phone number, and, when you purchase, the details needed to create your account and invoice your order, such as a domain registrant’s contact information.
• Contact form data: the message you send us. It is delivered by email and is not stored in this site’s database.
• Purchase data: products added to your cart and your order history.

We do not request or store sensitive data, such as health, ideology, or biometric data, and we do not collect data from minors. Full card details never pass through this website; they are processed by the payment gateway.

3. How we use data

• Respond to your request and help you select the appropriate service.
• Process your purchase, activate the service, and provide support.
• Create and administer your account with the infrastructure partners required to provide the service.
• Send service notices, including confirmations, renewals, expirations, and important changes.
• Send marketing communications only when you have opted in.

4. Who we share data with

We do not sell or rent your data. We share it only with parties needed to provide the service:

• Infrastructure and registration providers: to register a domain or activate a service, we provide the contact details required to the party that operates it. Domain registry rules may require registrant details.
• Payment gateway: the payment processor when the selected payment method requires it.
• Authorities: only when required by law.

5. Your data rights

As a data subject, Colombian law gives you the right to:

• Know, update, and correct your data.
• Request evidence of the authorization you granted.
• Be informed about how your data has been used.
• Withdraw authorization or request deletion where there is no legal or contractual duty to retain the data.
• Access your data free of charge.
• File complaints with the Colombian Superintendency of Industry and Commerce (SIC) for violations of the law.

6. How to exercise your rights

Email info@hostingcoffe.com or contact us on WhatsApp, stating the right you wish to exercise and the data it concerns. We respond to inquiries within up to 10 business days and claims within up to 15 business days, as established by law.

7. Cookies

We use two types of cookies:

• Necessary: maintain your session and shopping cart. They are required for checkout and do not require consent.
• Analytics (optional): Google Analytics helps us understand which pages are visited and where visitors leave checkout. IP addresses are anonymized. It is activated only if you accept it.

We do not use advertising cookies. You can accept, reject, or change your choice at any time through “Cookie preferences” in the footer. Google may process this data as an independent controller; consult its privacy policy.

8. Effective date and changes

This policy is effective as of the last-updated date shown above. We will publish material changes on this page.

Supervisory authority: Superintendencia de Industria y Comercio (SIC) — www.sic.gov.co